SASSA Grants Delayed – The South African Social Security Agency (SASSA) has issued an urgent update regarding the delayed disbursement of grants from May 15, 2025. Beneficiaries, especially senior citizens and caregivers, are being asked to complete an identity verification process to prevent further payment disruptions. This move is part of SASSA’s new measures to combat fraud and ensure that grants reach only eligible and verified recipients.
Why Are SASSA Grants Delayed This Month?
The delay in SASSA grant payments for May 2025 has raised concern among millions of beneficiaries across South Africa. According to SASSA, the delay is tied to mandatory identity verification protocols introduced this year.
Key Reasons for the Delay:
- Implementation of a new facial recognition and biometric verification system.
- Increase in fraudulent grant claims flagged during routine audits.
- Verification backlog due to a high number of unverified beneficiaries.
- Administrative delays at post offices and partnering financial institutions.
Important: If you have not yet verified your identity, you will not receive your SASSA payment until the process is completed.
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Who Must Complete Identity Verification Immediately?
The following categories of grant recipients must complete verification:
- Older Persons Grant recipients
- Child Support Grant caregivers
- Foster Child Grant recipients
- Disability Grant applicants (if pending)
- Individuals flagged during recent system audits
- Beneficiaries who recently changed banking details
- Anyone whose ID documents are expired or mismatched
Verification Process and Required Documents
The identity verification process can be completed both online and at SASSA offices. Here’s how:
Step-by-Step Verification Guide:
- Visit the nearest SASSA office or log in to the official SASSA services portal.
- Carry your South African ID, proof of residence, and cellphone number linked to your SASSA profile.
- Complete biometric verification (fingerprint or facial scan).
- Receive a confirmation SMS once your verification is successful.
- If done online, upload scanned copies and await confirmation.
Documents Required:
- Valid South African Identity Document (ID)
- SASSA card or proof of grant application
- Recent utility bill or affidavit as proof of address
- Mobile number registered in your name
Updated Payment Schedule – May 2025
The revised SASSA payment schedule due to the delay is outlined below:
| Grant Type | Original Date | Revised Date |
|---|---|---|
| Older Persons Grant | May 2, 2025 | May 20, 2025 |
| Disability Grant | May 3, 2025 | May 21, 2025 |
| Child Support Grant | May 6, 2025 | May 22, 2025 |
| Foster Child Grant | May 6, 2025 | May 22, 2025 |
| Care Dependency Grant | May 6, 2025 | May 22, 2025 |
| War Veterans Grant | May 2, 2025 | May 20, 2025 |
| Social Relief of Distress | Ongoing | Subject to approval |
| Grant-in-Aid | May 6, 2025 | May 22, 2025 |
Note: These dates may vary slightly by province and banking partner. Always check your SASSA SMS notifications for updates.
How to Check If You’re Affected
To determine if your payment is on hold or delayed due to verification:
- Visit the SASSA website and log in with your ID number.
- Call the SASSA Toll-Free Helpline: 0800 60 10 11
- Use the GovChat app or WhatsApp SASSA chatbot on 082 046 8553.
- Check your bank statement or post office branch payment list.
- Speak with a SASSA representative at your nearest office.
FAQs – SASSA Grants Delayed
Q1. What happens if I don’t complete the identity verification?
A: You will not receive any further SASSA payments until your identity is verified.
Q2. Can I still verify after May 15?
A: Yes, but you will only receive your grant after successful verification, which may further delay payments.
Q3. Is the verification mandatory for all recipients?
A: Only those who received SMS notifications or have inconsistent records are required to verify.
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Q4. Is online verification safe?
A: Yes, ensure you use only the official SASSA site or authorized channels.
Q5. Will my grant money be lost if I’m late?
A: No, your payment will be held until verification is done and then paid in full.
Q6. Can someone else verify on my behalf?
A: In some cases, nominated family members with a Power of Attorney can assist. Check with your SASSA branch.
Departmental Contact Information
For help or complaints regarding identity verification or delayed payments, contact:
SASSA National Call Centre
- Toll-Free Number: 0800 60 10 11
- Email: [email protected]
- WhatsApp Chatbot: 082 046 8553
- Official Website: www.sassa.gov.za
Head Office Address:
SASSA House, 501 Prodinsa Building
Cnr Steve Biko and Pretorius Streets, Pretoria, 0002
Regional Offices:
Visit the “Contact Us” section of the SASSA website to find your nearest branch by province.
Conclusion of SASSA Grants Delayed
With the implementation of stricter fraud-prevention mechanisms, SASSA is now prioritizing accurate identity verification. While this may cause temporary delays in grant payments, it ensures that only genuine beneficiaries receive support. If you’re a parent or senior citizen affected by the May 2025 payment delay, act immediately to complete the verification process and avoid missing out on your essential income.
